Consent Withdrawal Process
Last Updated on 5 April, 2025
1. Introduction
You have the right to withdraw consent previously provided to TenB Fintech Pvt Ltd (“We” or “Us”) regarding the use of Your information. You may also request that We delete or forget Your data. This includes withdrawal of consent for:
- Specific use of Your information
- Storing of Your information
- Sharing Your information with third parties and Our network of Lending Partners
- Contacting You for any purpose
Upon receiving Your request, We will erase Your data if there is no legal requirement to retain it.
However, We reserve the right to retain Your information to the extent necessary for the following purposes:
- Compliance with applicable laws
- Enforcement of Our legal rights
- Providing information required by regulatory authorities investigating fraud or illegal activities
Additionally, if Your loan or credit card application was forwarded to a Lending Partner for processing or if You have availed of any credit facilities through a Lending Partner, they retain the right to continue processing Your information. This includes contacting You regarding Your application or retaining Your data until the loan is repaid in full, along with any applicable dues. In cases where a Lending Partner has outsourced services such as collections to Us, We may be required to retain Your information as per applicable regulations.
2. Process for Withdrawing Consent
To withdraw consent, You may:
Mail Us at customersupport@ambak.com
Call Us at 8058058009
We will process Your request promptly and take appropriate steps to ensure Your decision is respected.
3. Data Deletion
Upon receiving a consent withdrawal request, Your credit information will be permanently deleted. You will receive confirmation of the deletion on Our website or via other suitable communication.
4. Commitment to Privacy
We value the trust You place in Us and are committed to ensuring that consent withdrawal is handled with transparency, respect, and care.
5. Escalation Matrix
| Sr.No | Level | Response Time | Turnaround Time | Designation | Contact Details |
|---|---|---|---|---|---|
| 1 | Level 1 | 72 Hours | 30 Days | Customer Experience Executive (Monday to Saturday, 10:00 AM to 7:00 PM) | Phone: 8058058009 Email:customersupport@ambak.com |
| 2 | Level 2 | 48 Hours | 21 Days | Team Leader - Customer Experience | Email: supervisor@ambak.com |
| 3 | Level 3 | 48 Hours | 14 Days | Customer Experience Head - Khyati Choudhary | Email: khyati.choudhary@ambak.com |
Note: We will provide a final response within the specified TAT or explain why additional time is needed to resolve the query/complaint.
